Cellular phone and PDA usability diagnostic tests is critical on your business. In fact , mobile and handheld user friendliness testing could possibly be even more important than computer-based simplicity testing. The primary reasons for this kind of are:
— The number of people accessing the world wide web from mobile phone and hand held devices is definitely increasing by a massive charge – in 2008 the only person there’ll be an estimated 49.50 million PDAs sold around the globe.
— People generally have a lot less experience of employing their mobile to visit online than they do of using their computer. This means that computer-based users can be assumed to possess a higher level of existing expertise than mobile and handheld www.mutnica.net users.
— The platform through which users get your site is usually far less foreseen when using mobile phones. Computer-based prospects generally only differ from one another in their internet browser and operating system (i. electronic. most people will make use of a screen, mouse and keyboard), whereas the several types of mobile phones and PDAs differ can dramatically.
Which usually mobile phones and PDAs must you consider?
Mobiles and PDAs can differ from a single another considerably, and this definitely will radically adjust how persons experience and use websites. Some of the ways that handheld products can differ include:
– Screen-size (small versus large)
– Display screen layout (portrait vs . landscape)
– Input device (stylus, numeric pad, dial-wheel, QWERTY keypad)
Because the cellphone / PERSONAL DIGITAL ASSISTANT that someone is using will have such a serious effect on the experience of your websites, you should try to check with several mobile phones and PDAs as it can be.
Of course , screening with every cellphone and PERSONAL DIGITAL ASSISTANT is impossible. Here are some ways to help focus the number of units you’ll need to evaluation with:
– Your cellular site visitors may well belong to a specialized audience. Selected audiences tend to prefer particular types of phones (e. g. mobile handsets with big screens that will support internet access versus small-screen models that aren’t).
– You will discover ‘phone families’ that offer the same user experience (and will never need to be examined individually).
– You may only want to test considering the most popular mobile phones in Europe as well as most well-liked models that are being used to access your site (you can look at your site statistics to find out this information).
Who do you want to test with?
The people you want to conduct your mobile phone usability testing consultations with is going to, of course , depend on your particular organization and its audience. Some things to keep in mind include:
— How much encounter they should possess of employing their mobile phones to locate services. This really is particularly important as the market to get accessing on-line services through mobile phones is growing and the percent of ‘complete novices’ (i. e. people using the technology for the first time) will be a lot higher than with regards to computer users of the website.
– Which cellular phone or PDA they have. We would usually recommend that people employ their own cellular phone in a workout, so the test can concentrate on your website instead of on the way the hand-held device works.
Where should portable usability diagnostic tests sessions be conducted?
Cellphones and PDAs are used inside the real world consequently usability evaluating of hand held devices ought to therefore not merely take place in a usability laboratory.
Where, when ever and how a mobile phone is needed is critical to a person’s connection with the site they are accessing. Some following instances could influence this knowledge and therefore things to consider of the web site’s usability:
— Background sound
– Concurrent tasks (i. e. whatever the person is performing at the same time)
– Physical movement
As such, there was recommend, when possible, that any mobile phone and PDA usability testing is certainly conducted both in a lab and also inside the ‘outside world’.
How you approach and manage mobile phone usability sessions depends on your organization and its customers, but the many popular ways of mobile wonderful testing involve:
– Lab-based (using a camera to record the session)
— Diary-studies (asking people to preserve a diary of how they have used all their mobile phone and any concerns they encounter)
– Standard paper prototypes (running usability assessment on a paper based version with the site, employing mobile phone screen-sized pieces of paper)